Return Policy Quick Overview
- Products must be returned within 30 days of receipt
- Products must be new, unused, re-sellable, and complete
- Products must be uninstalled, in original packaging, including manuals
- Electrical parts must be untouched, seals left intact
- Products must not be welded, mounted, or altered in any way
- Product seals must not be broken
- All returns will be inspected and are subject to approval
- Power Driven Diesel will refuse returns of special-order items
- Power Driven Diesel will refuse any shipment without an RMA number attached to the return
- RMA number must be noted on the outside of the box
- Products must be packaged securely with the original box intact and not altered in any way
- Returns must be boxed in a separate box to protect the original packaging
- Restocking fee of 15% for all returns
- Repackaging fee of 10% for damaged original packaging incurred by customer action
- Missing items and all other discrepancies must be reported within 7 days of receiving the shipment
- Power Driven Diesel will immediately rectify any shipping errors reported within 7 days of receiving the shipment
Customers are to return the product within 30 days of receipt. Products must be new, unused, re-sellable with all pieces included.
Power Driven Diesel will not accept the return if the product is damaged from attempted install, used, or if the product is shipped without the original box, manual, or parts to include any tampering of electrical parts or product seals, and any customer action that prevents Power Driven Diesel from re-selling the product. Product information must match that which was sent to the Customer.
Any parts that have been installed, mounted, welded, or altered in any way including electronic tuners that are vin locked will not be accepted along with any special-order items.
All returns are subject to approval and must have an RMA number attached to the return which must be noted on the outside of the box, those that do not will be refused. All returns will be inspected and a credit will be subject to approval upon successful inspection of the returned product.
A restocking fee of 15% will be incurred on all return shipments and return shipping is the responsibility of the customer. A repackaging fee of 10% will also be incurred for any original packaging damage that was incurred by customer action.
Missing items including all shipment discrepancies must be reported within 7 days of receipt. Please contact customer service for any questions and assistance. When sending a return, it is encouraged to email a picture pre-shipment to best assist in any claim or other problems with shipments.
How to obtain an RMA number
Returns require an RMA number to be accepted. To receive an RMA number, please call 435-962-9555 or email customer service at [email protected]
To complete a return we require proof of purchase.
Upon receipt and successful inspection of your return, the refund will be processed and a credit will be applied to the original method of payment. This also includes the possibility of in-store credit.
On occasion, there can be delays with refunds posting to bank accounts, if your refund is taking longer than anticipated please contact your bank, and/or your credit card company as processing times may vary. Credits will be automatically applied to your original chosen payment method on file.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Power Driven Diesel will replace any defective or damaged items with the same item originally ordered. To exchange and replace the item please email [email protected] to receive an RMA number. Please refer to the Return Policy for any direction or questions about the return process.
Cedar City, UT, 84721